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JOB TITLE
Global Shared Services (GSS) Communications Specialist
DATE
January 2011
GROUP FUNCTION / BUSINESS UNIT
Group Communication and Branding
JOB BAND
6
DEPT / OPERATION
Corporate Communication and Branding, South Africa
LOCATION
Johannesburg, South Africa
REPORTING STRUCTURE
REPORTS TO (TITLE)
Head: Internal Communications SA
MANAGER ONE REMOVED (TITLE)
Head: Corporate Communication and Branding SA
DIRECT REPORTS
None
KEY PEER RELATIONSHIPS
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All Global Shared Services employees and Anglo American GSS users
EXTERNAL RELATIONSHIPS
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ROLE SUMMARY (purpose)
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- Develops and implements the communication strategy for Global Shared Services and ensures that relevant tools are identified to ensure the effective implementation of the strategy.
- Effective management and development of key communications channels, material and collateral to deliver effective, consistent, aligned and compelling messaging on GSS initiatives. Alignment with the Group?s Corporate Communication strategies and SA specific deliverables will be a key deliverable.
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KEY WORK OUTPUTS AND ACCOUNTABILITIES
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- Manage and effectively implement the GSS communications framework
- Manage the content development, production and publication of the respective communication channels for GSS (i.e. newsletters and forums) in line with the? brand and corporate communication standards
- Deliver key messages for targeted audiences
- Provide support and guidance for regional teams, tailoring communications and ensuring they are appropriate
- Create and manage delivery of open and honest communication media? that encourage feedback
- Evaluate feedback and recommend incorporation of communications action points into future plans
- Assure that the corporate communications standards are deployed
- Update communications framework & calendar
- Disseminate materials and messages to a direct stakeholder network (e.g.? GSS team, Anglo American GSS users)
- Stakeholder identification, stakeholder and team briefing mechanisms and content, liaison with local communications experts For example, The GLOBE, SharePoint content management, GSS mailbox, organisation and delivery of GSS events
- Stakeholder Survey result analysis, Focus group discussion analysis and recommendations
- All communications aligned to Group internal and external communication and brand guidelines
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KEY DIMENSIONS (size, budgets, additional KPIs etc)
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- Increased employee and user understanding of GSS Strategy, Progress and culture and buy in to the journey
- Heightened awareness of GSS Business value and how employees and users support GSS
- Customer Satisfaction
- Communication standards compliance
- Work collaboratively to facilitate effective implementation
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DECISION MAKING AUTHORITY (e.g. extent, degree of supervision, time horizons)
LEGISLATIVE REQUIREMENTS
None
QUALIFICATIONS, EXPERIENCE, SKILLS / KNOWLEDGE
QUALIFICATIONS
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Degree/Diploma? in Corporate Communications
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EXPERIENCE
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5 years of relevant experience in communication management, with communication experience in a business/technical environment.
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SKILLS / KNOWLEDGE
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- Broad communications experience, with proven track record of having worked in a senior capacity in senior role.
- Demonstrated experience of leading communications initiatives.
- Internal communication specific experience, including strong employee engagement and behaviour/culture change management.
- Exposure to communication media, marketing, events management and statistical analysis skills a strong plus.
- Demonstrated ability to interface successfully at multiple organisational levels.
- Demonstrated creativity in using various media especially online media channels.
- Balance of Technical understanding and Communication/Organisational interest.
- Experience in measurement and research techniques with ability to advise and implement relevant initiatives.
- Ability to positively position the communications function as a specialist role within the group.
- Supplier management
- Ability to lead a department and to take ownership of the delivery and results.
- Demonstrated client relationship success.
- Experience in building communication capacity/capability across organisational levels.
- Multi commodity and geographic exposure an advantage
- Ability to prioritise work across several departments? requirements
- Exceptional communication and facilitation skills and the ability to create and drive a message across audiences with different communication needs using different communication methods
- Excellent writing skills (including structure, editing) and the ability to articulate messages clearly and concisely in an engaging style especially in Word and PowerPoint
- Communication specialist with understanding of the respective communication disciplines.
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BEHAVIOURS
The People Development Way and Behavioural Framework ? Level 2
A1 - Broad scanning: Seeking and using the broadest internal and external view, beyond current issues and constraints
Pays attention to the broader mining business
A2 ? Setting direction: Setting clear direction & priorities and gaining support of others
Brings the strategy to life through aligned plans
A3 - Leading change: Alerting and engaging people in the need for specific transformational changes in the way things are done in Anglo American
Fosters a culture that is open to change
B1 - Inspiring others: Energising, developing and enabling colleagues to succeed
Motivates and aligns people around the goal
B2 - Collaboration: Building relationships and fostering cross boundary collaboration
Initiates cross boundary collaboration
B3 - Impact and Influence: Deepening self awareness and applying influencing techniques that gain commitment and support
Adapts influencing style to different situations
C1 - Decision making: Evaluating info, good decision making, manage risk, drive safe, reliable and sustainable operations and protect the licence to operate
Balances data and information with timely decisions
C2 - Driving performance: Driving plan delivery, holding people and self to account
Drives the delivery of plan commitments
C3 - Business acumen: Applying rigorous commercial and business thinking to decision making in order to generate value
Understands how strategies and tactics work in the marketplace
ORGANISATION CHART
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